Frequently Asked Questions (FAQ) For Customers
Your Comprehensive Guide to Using Arueka's Platform
BOOKING A SERVICE
To find a vendor, you can use the search bar on our homepage. Simply type in the service or product you're looking for, and a list of relevant vendors will appear.
Arueka thoroughly vets and verifies all vendors before they can join our platform. Each vendor is given a badge that corresponds with their business type. This badge can be found on the vendors store front page.Â
Additionally, you can read reviews from other customers to get an idea of their reputation.
You can securely pay for services or products on Arueka using credit or debit cards.Â
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Cancellation policies vary by vendor. You can find the specific cancellation policy on the vendor's profile. Be sure to review this before making a booking.
This depends on the vendor's policies. You can contact the vendor directly to discuss any changes you'd like to make.
OTHER FAQs
If you're not satisfied, you can contact the vendor directly to discuss your concerns. If an agreement can't be reached, you can reach out to Arueka's support team for assistance.
After receiving a service or product, you can go to your account and locate the order. From there, you'll have the option to leave a review for the vendor.
If a vendor doesn't show up for a scheduled service, please contact them directly to address the issue. If the problem persists, reach out to Arueka's support team for assistance
Yes, there is a small service fee applied to each transaction to help maintain and improve the Arueka platform, ensuring a seamless experience for both customers and vendors. Be sure to review the vendor's pricing details along with the applicable service fee before making a purchase.
You can contact Arueka's customer support team by clicking on the "Contact Us" link in the website's footer. Fill out the form with your query, and we'll get back to you as soon as possible.