Frequently Asked Questions (FAQ) For Customers

Your Comprehensive Guide to Using Arueka's Platform

BOOKING A SERVICE

How do I find a vendor on Arueka?

To find a vendor, you can use the search bar on our homepage. Simply type in the service or product you're looking for, and a list of relevant vendors will appear.

How can I trust the vendors on Arueka?

Arueka thoroughly vets and verifies all vendors before they can join our platform. Each vendor is given a badge that corresponds with their business type. This badge can be found on the vendors store front page. 

Additionally, you can read reviews from other customers to get an idea of their reputation.

How do I pay for a service on Arueka?

You can securely pay for services or products on Arueka using credit or debit cards. 

 

Can I cancel a service after booking?

Cancellation policies vary by vendor. You can find the specific cancellation policy on the vendor's profile. Be sure to review this before making a booking.

Can I change the date or time of a service that I've booked?

This depends on the vendor's policies. You can contact the vendor directly to discuss any changes you'd like to make.

OTHER FAQs

What If I'm not satisfied with the service I receive?

If you're not satisfied, you can contact the vendor directly to discuss your concerns. If an agreement can't be reached, you can reach out to Arueka's support team for assistance.

How do I leave a review for a vendor?

After receiving a service or product, you can go to your account and locate the order. From there, you'll have the option to leave a review for the vendor.

What if a vendor doesn't show up for a scheduled service?

If a vendor doesn't show up for a scheduled service, please contact them directly to address the issue. If the problem persists, reach out to Arueka's support team for assistance

Can I change or cancel my order?

Yes, there is a small service fee applied to each transaction to help maintain and improve the Arueka platform, ensuring a seamless experience for both customers and vendors. Be sure to review the vendor's pricing details along with the applicable service fee before making a purchase.

How do I contact Arueka's customer support?

You can contact Arueka's customer support team by clicking on the "Contact Us" link in the website's footer. Fill out the form with your query, and we'll get back to you as soon as possible.